Cancellation policy

<p>We stand behind Liposomal Lymphatic Drainage Drops and want you to feel confident trying them. If you're not satisfied, you can request a refund within 30 days of delivery, and you don't need to send anything back.</p><h2>1. Eligibility & timeframe</h2><p>To be eligible for a refund under this policy, the following conditions must be met:</p> <ul><li>Your refund request must be submitted within 30 days of your original delivery date.</li> <li>Requests submitted after 30 days are not eligible for a refund, regardless of circumstances.</li> <li>Only orders placed directly through our website are eligible. Orders placed through third-party retailers or resellers are not covered by this policy.</li> <li>Subscription renewals or recurring charges processed after the 30-day window are not eligible for a refund (see Section 7).</li> <li>Orders that were processed or fulfilled more than 30 days ago are not eligible.</li></ul> <p>All refund requests are reviewed individually. Liposomal may deny requests that lack sufficient detail or appear inconsistent with normal product use. No exceptions are made beyond the 30-day money-back guarantee.</p><h2>2. No return required</h2><p>You do not need to return the product to receive a refund, and you are not expected to ship anything back to us.</p> <p>Refunds are issued based on your request and the information you provide, not on a physical return. Please do not ship products back unless we explicitly ask you to. We are unable to accept or process unsolicited returns.</p><h2>3. Valid reasons for a refund</h2><p>A refund request must include a clear and honest reason for your dissatisfaction. Examples of valid reasons include:</p> <ul><li>The product did not meet your expectations</li><li>You were not satisfied with your results</li><li>Issues with taste or usability</li><li>Other reasonable product-related concerns</li></ul><h2>4. Order issues & exceptions</h2><p>The following situations may qualify for a refund or replacement once verified by our team.</p> <h3>Damaged or defective items</h3><p>If your order arrives damaged or defective, contact our support team promptly. We may ask for photos of the product and packaging to verify the issue. Once confirmed, we will arrange a replacement or refund.</p> <h3>Incorrect or missing items</h3><p>If you received the wrong item or your order is incomplete, contact support with your order details. A replacement or refund may be issued after verification.</p> <h3>Order cancellation</h3><p>Orders can only be cancelled before they enter processing. Once an order is in processing or in transit, it can no longer be cancelled.</p> <h3>Unfulfilled or out-of-stock items</h3><p>If an item cannot be fulfilled, a refund will be issued automatically to your original payment method.</p><h2>5. Shipping & delivery</h2><p>All delivery-related concerns are evaluated using carrier tracking data and verification.</p> <h3>Delivered but not received</h3><p>If tracking confirms delivery and valid proof of delivery is available, the order is considered fulfilled and is not eligible for a refund or replacement. If the carrier cannot confirm delivery, we will send a replacement at no cost. Delivery disputes are not eligible for a refund.</p> <h3>Delayed shipment or early "delivered" status</h3><p>Carriers sometimes mark a package as delivered up to 24 hours before it actually arrives. Please allow 24 hours before reporting a missing package. If it still hasn't arrived after that, contact our support team.</p> <h3>Stolen packages</h3><p>Liposomal is not responsible for packages lost or stolen after carrier-confirmed delivery. Customers are responsible for securing deliveries once they are marked as delivered. In case of theft, we recommend contacting your carrier and local authorities.</p> <h3>Delivered to an incorrect address</h3><p>If the carrier delivered your order to the wrong address because of a carrier error, we will arrange a replacement or refund after verification. If an incorrect or incomplete address was provided at checkout, the order is not eligible for a refund or replacement once marked as delivered.</p><h2>6. Quality concerns</h2><p>If you believe there is a problem with product quality, contact our support team with a description of the issue. We will review it and offer an appropriate resolution, which may include a replacement or refund.</p><h2>7. Subscriptions</h2><p>If your order includes a subscription, you are responsible for managing, modifying or cancelling it within the 30-day guarantee period. Renewals that occur after this window are not eligible for refunds, and forgetting to cancel before a renewal is not grounds for a refund.</p> <h3>Subscription orders</h3><p>Liposomal Lymphatic Drainage Drops can be purchased as a subscription, which renews automatically until cancelled. When you subscribe, the payment method you provide is charged at the delivery frequency you choose, your "billing period." By placing your first subscription order, you agree to the terms of the auto-renewal offer and acknowledge that you understand this subscription policy.</p> <h3>Cancelling your subscription</h3><p>You can cancel your subscription at any time. To avoid your next charge, cancel before your renewal date in either of these ways:</p> <ul><li>Through the your account on our website</li><li>By emailing our support team at liposomalsupport@gmail.com</li></ul> <h3>Billing information</h3><p>You are responsible for providing current, complete and accurate billing information and for updating it promptly when anything changes, such as your billing address, card number or expiration date. Please let us know promptly if your payment method is cancelled or no longer valid. You can make changes in the customer portal or by contacting support.</p><h2>8. How to request a refund</h2><p>To request a refund or replacement, email us at <a href="mailto:liposomalsupport@gmail.com">liposomalsupport@gmail.com</a>. Our team will respond within 1–2 business days to review your request and confirm next steps.</p><h2>9. Refund processing & timeline</h2><p>Approved refunds are issued to your original payment method. Processing takes 5–10 business days, and the final posting time depends on your bank or card provider. You will receive a confirmation email once your refund has been processed.</p><h2>10. Abuse & policy misuse</h2><p>To keep this policy fair for every customer:</p> <ul><li>Repeated refund requests may be subject to additional review.</li><li>Fraudulent or misleading claims will be denied.</li><li>Customers who abuse this policy may be permanently restricted from future refunds.</li></ul><h2>11. Agreement to this policy</h2><p>By completing a purchase on our website, you acknowledge that you have read, understood and agreed to this Refund Policy, including all eligibility requirements and limitations. Your agreement is given at the time of purchase and does not require a separate signature.</p> <p>Liposomal may update or amend this policy at any time. The version in effect at the time of your purchase applies to your order.</p>